A lack of authenticity can cause guests to turn away from your hotel, so when you apologize, mean it. 2. Be specific. Use simple, clear, and correct language when speaking with visitors or staff to strengthen hotel guest communication. If you need to, take a second to think about what you'll say before responding. 8 Essential hotel vocabulary worksheet. This is an English language exercise introducing and exploring the language and vocabulary of hotels. Students try to match the vocabulary with the appropriate pictures. The picture sheet can be used in various ways. The teacher can randomly dictate the words from the second page, using sentences to give
Carefully look at their dialogues: Hotel Receptionist: Good Evening. Hotel XYZ (Name of the Hotel), Reception. How can I help you? Guest: Ok. I would like to book a room for next week. Hotel Receptionist: Sure, Madam. May I know the specific date for the reservation? Guest: Why not? I would like to reserve a room from the 5th of April for 5 days.
Conversations at a Hotel. Arriving at the Hotel. There are a few different conversations you might have with the hotel receptionist when you arrive at a hotel. Mike: I'd like a room for two people, for three nights please. Hotel Receptionist: Ok, I just need you to fill in this form please. Hotel Receptionist: Do you want breakfast?

This is your room key and guest card. First of all, if you would like going to outside hotel, please keep your room key in the receptionist desk because, if you lost your room key our hotel will be charge you Rp. 25.000,00 extra charge. Secondly for guest card you can keep this one during you stay in our hotel. ·

Listening Exercise. A. Listen to the recording and answer the questions. 00:00. Post-Listening Exercise. Summarize the problems that the guest encountered on his visit to the hotel in the conversation. Was each problem resolved to his satisfaction? What would you have done if you had been in his shoes? Discuss your feelings. Online Investigation.
Check-in desk: Yes, of course. We just need to keep a card on file while you are here. Okay. Here is your room key; your room number is written on the envelope. You have a single, queen-size bed in a non-smoking room. You: Thank you. Check-in desk: The elevator to your room is around the corner.

Checking into the Hotel. 1. Repeat. A: I have a reservation. My name is John Sandals. B: May I see your ID, please, Mr. Sandals? A: Certainly. Here it is. B: Thank you. Do you have a credit card, Mr. Sandals? A: Yes, I do. Do you accept American Express? B: Sorry, sir, just VISA or MasterCard. A: Here's my VISA card. B: Okay. You're in room 507.

The questions that are asked in a 1 on 1 meeting are the deciding factor of how good a meeting is. Example questions an employer should ask can fall into categories, such as: General check-in questions. Communication questions. Professional growth questions. Relationship questions. Questions about challenges.

Here are all the answers that will set the stage better for the pre-arrival of guest: 1. Booking confirmation from the hotel. 2. Both the necessary and additional details to make their stay easier- check-in time, online check-in facility (if any), itinerary, weather details, things to do and pack, amenities offered, hotel address, special

Receptionist: Sure! Let me check and see what rooms are available. Do you need a room with one bed or two? Mr. Abrams: My wife and I will be visiting the city, but a room with one bed will be just fine. Receptionist: Alright It looks like we have several rooms available. Would you care for a room with a balcony?

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    • example of hotel check in conversation